The Ilfracombe Carlton Hotel

Runnacleave Road
North Devon EX34 8AR
Tel: 01271 862446 Fax: 01271 865379
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Access Statement
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Access Statement For Carlton Hotel, Ilfracombe


Built in 1850, the Carlton Hotel is a privately run 47 bedroom hotel, offering a warm welcome, a relaxed atmosphere, comfortable accommodation and imaginative menus using fresh local produce.

When you place a booking over the telephone, we will ask if there are any special requirements. This would include, for example, the need for a room close to a lift, a walk in shower or special dietary requirements. If you place a booking via other means, please ensure that your specific requirements are highlighted.
We aim to cater for the needs of all visitors to our hotel. The following statement is a summary of our current provision. If you have any specific questions please feel free to phone, email or fax us and we will endeavour to help.

Arrival & Car Parking Facilities
Should you need to park close to the entrance, please ensure that the Reception is informed as soon as possible, and at least 24 hours beforehand. There are no specific reserved parking spots but we will endeavour to ensure that a parking spot is available by manual means. Unfortunately this cannot be guaranteed.
The car park is directly in front of the building but is of an insufficient size to accommodate the entire hotel if all guests are in cars. Unless there is a physical reason for a reserved parking position, we state to all guests that the car park is on a first come basis. Once full, there is free on street parking or a pay and display car park nearby.
Check in time is normally between 15:00 and 22:00. If you require a different check in time, please let us know and we will do our best to accommodate your requirements.

Main Entrance & Reception
There are five steps up to the hotel main entrance but we can provide a portable ramp on request.
Flooring is all carpeted.
The reception area is on one level with level access to the lift.

Public Areas - General (Internal)
We have a lift which accesses all floors.
Lift buttons include details in Braille. The lift contains an internal safety beam that restricts the entrance width to 73.5cm wide.
There is an emergency button in the lift to alert Reception Staff.
The corridors are carpeted and well lit.
The restaurant is on the lower ground floor.
The lounge and bar are on the ground floor.
The restaurant, lounge and bar are all carpeted.

Public Areas - WC
There is a public WC available on the ground floor. Unfortunately there are no disabled adapted facilities.

Breakfast and Evening meals are served in the Restaurant on the lower ground floor.
Furniture is flexible and can be moved on request.
Tables generally are square and have under space of 64cm high by 70 cm wide. Wider tables are available if required
The chairs have no arms but chairs with arms can be provided on request.
Menus can be provided in large print by request.
The Restaurant is well lit.
There is background music in the restaurant.
Full waiter service.
With prior notice we can cater for special diets.

Bar & Lounges
Movable seating throughout. There are chairs with or without arms
There is direct access to the car park with five steps. A portable ramp is available on request.
There is background music in the lounge and bar.

Although laundry facilities are not normally available, in exceptional circumstances clothes washing facilities can be arranged.
Wet outer clothes and boots can be hang dried on request.
A public launderette is close by and service washes are available.

Leisure Facilities
Near by is the local public swimming pool.
Tennis is available in Bicclescombe Park
Within a short drive of the Carlton Hotel you will find; golf courses, clay pigeon shooting, Surfing on some of the best beaches in Britain, cycling, beautiful gardens, and the beautiful scenery of Exmoor.
Please let us know if you have a specific interest and we will do our best to inform you of local opportunities so you can indulge it.

Outdoor Facilities
There is a small seating area to the front of the hotel but located a short walk away is a park with its Victorian Band Stand

Conference & Meeting Rooms, Banqueting & Entertainment
The Bar is also used as a conference room
Direct access to the car park, five steps, and portable ramp is available on request.
Seating is movable.
Level access to the toilets – not yet adapted to accommodate a wheelchair.
Entertainment is in the bar.
There are two steps to the dance floor
The dimensions of the dance floor are - 8 metres long by 4.8m at its shortest width and 6m at the longest width
Please let us know in advance if any additional services are required

41 bedrooms on the upper floors
6 bedrooms on the ground floor which are accessible by going down 5 steps from the reception area
Corridor widths of 112cm and door width of 67cm,77cm or 87cm.
All rooms are en-suite and either have a bath or shower or bath with shower over in them.
We do not have any adapted bathrooms or grab rails in all rooms.
Locks are standard key operated and not key cards.
Flooring is fixed and slip resistant in bedrooms and bathrooms.
Rooms have televisions, operated by remote control and also have teletext facility.
Bedside lamps provided.
No handrails in corridors leading to bedrooms.
Departure time is 11:00am if you require assistance with luggage call reception

Additional Information
The Carlton Hotel is a completely NO SMOKING HOTEL
Night Porter coverage is only a call away.
If you require assistance contact reception
On request we are able to refrigerate medication.
In the event of the need to evacuate the hotel, the bells will ring continuously. If you may require assistance for evacuating please notify us on arrival. There is also a red door sign that should be hung outside your room overnight to ensure that assistance is best directed in the event of an evacuation.
Assistance dogs are welcome
Staff are available to assist 24 hours a day - Please ask.

Contact Information

The Carlton Hotel
Runnacleave Road
EX34 8AR
Telephone: 01271 862446
Fax: 01271 865379
Email: enquires@ilfracombecarlton

Hours of operation: 24 hours

Local carers Carers Line 0808 808 7777
Local Equipment Hire Companies
Step By Step 01271 328967
Ilfracombe Volunteer Bureau 01271 866300

Local Public Transport
Devon Bus time Table 01392 382800
Local Taxi Numbers
TW Taxi 01271 862973
‘A’ Taxi 01271 865321
Filers Taxis (inc mini bus Hire) 01271 862575

Trains: Barnstaple Station is 12 miles away
Airports: Exeter International is the closest (56 Miles)
For National Express Coaches, Ilfracombe Bus station is fifteen minutes walk From the Carlton Hotel. For local buses there are closer bus stops.

We welcome your feedback to help us continuously improve if you have any comments please phone 01271 862446 or email